Collaboration software helps your teams or business units to work closely together on specific projects or tasks, keeping all members updated and schedules on track. You can keep all pertinent records, messages, files, and other information in one place and allow or supervise access to employees. You can also keep communication open between employees, groups, and sections, and spot and resolve work relationship problems in the bud to ensure deliverables and deadlines are met. Likewise, collaboration software enables members to work together in real time even when separated by location, a must-have when you have global or cross-continental teams.
First, be clear about the reasons why you want to use a SaaS product. You should also have a good understanding of your existing infrastructure and business processes. This information will help you to easily integrate the SaaS program with your existing infrastructure without any problems.
The second consideration is a follow up to the first one. Ask yourself what you want the SaaS service to do for your organization. Then, be clear about the features the software should have. For example, if you want enhanced data collaboration between different business units you need a solution that can be accessed by multiple users. However, if you require a competent system that is similar to an on-premise solution, you need to invest in a SaaS product that can be accessed by only a few users at a time.
After you pick a suitable vendor, do not sign a contract before you take a good look at the Service Level Agreement (SLA). The SLA will clearly state what the SaaS vendor is offering and the reparation they will pay if they do not deliver the agreed services. Read and comprehend the SLA thoroughly to know what you are getting into and to avoid issues later.