Collaboration software assists your teams or business units to work closely together on specific projects or assignments, keeping all members informed and schedules on track. You can store all relevant records, messages, files, and other information in one location and allow or supervise access to users. You can also keep communication open between employees, teams, and departments, and identify and resolve work relationship problems in the bud to ensure deliverables and plans are met. Likewise, collaboration software helps teams to work together in real time even when separated by geography, a must-have when you have international or cross-continental teams.
Disaster recovery and security are two main aspects that need to be considered by SaaS consumers when evaluating potential vendors.
Many SaaS vendors do not have a disaster recovery site. Therefore, ask the following questions to your shortlisted providers: How do you test your disaster recovery procedures? What is your recovery time? How often do you test? Do you have dispersed infrastructure; are your chief site and your disaster recovery site placed in different geographical locations?
You need to be aware that many SaaS providers do not use enterprise-grade infrastructure to deploy SaaS apps. Many programs have multiple providers. For instance, there may be a firewall provider, an Internet provider, and a few others too in the mix. If a concern rears up, there is a lot of finger-pointing. This issue is common with on-premise IT applications. The solution is to minimize the number of providers so that there is answerability to ensure they take responsibility about performance.
Ask the potential SaaS vendors the following questions about security: Is your firm SAS70 compliant? What security processes are used at your facilities? What security audits and principles does your company follow? Who manages access and identity management, web application firewalls, log file management, and network connectivity?
Needless to say, take your time to research thoroughly and get the answers to the above queries before you invest in an apt SaaS solution.