Collaboration software assists your teams or business units to work closely together on particular projects or assignments, keeping all members updated and schedules on track. You can keep all applicable records, messages, files, and other information in one place and allow or control access to employees. You can also keep communication open between users, groups, and business units, and identify and arrest work relationship issues in the bud to ensure deliverables and schedules are met. Likewise, collaboration software enables groups to work together in real time even when separated by geography, a must-have when you have international or cross-continental teams.
Disaster recovery and security are two main factors that need to be considered by SaaS buyers when evaluating potential vendors.
Many SaaS vendors do not have a disaster recovery site. Therefore, ask the following queries to your shortlisted providers: How do you test your disaster recovery processes? What is your recovery time? How often do you test? Do you have discrete infrastructure; are your main site and your disaster recovery site placed in different geographical locations?
You need to be aware that many SaaS providers do not use enterprise-grade infrastructure to deploy SaaS apps. Many systems have multiple providers. For instance, there may be a firewall provider, an Internet provider, and a few others too in the mix. If a problem rears up, there is a lot of finger-pointing. This issue is common with on-premise IT applications. The solution is to decrease the number of vendors so that there is accountability to ensure they take responsibility about performance.
Ask the potential SaaS providers the following questions about security: Is your firm SAS70 compliant? What security measures are used at your data centers? What security audits and guidelines does your company follow? Who manages access and identity management, web application firewalls, log file management, and network connectivity?
Needless to say, take your time to research methodically and get the answers to the above questions before you invest in an apt SaaS solution.