Collaboration software helps your teams or departments to work closely together on particular projects or assignments, keeping all members updated and schedules on track. You can keep all applicable records, messages, files, and other information in one hub and allow or control access to users. You can also keep communication open between employees, groups, and business units, and pinpoint and resolve work relationship concerns in the bud to ensure deliverables and deadlines are met. Likewise, collaboration software helps members to work together in real time even when separated by geography, a must-have when you have global or cross-continental teams.
Pricing details are an important consideration when you evaluate SaaS vendors. Ask the vendor if they offer price protection and contractual flexibility. “Shelfware” has become a major issue in SaaS licensing as customers end up shelling out for more than they require. Plus, to get pricing predictability, buyers are forced to subscribe to long-term contracts. Make certain you don’t get saddled with perpetual licensing and get locked in for a long period with a single provider. Ask about easy exit policies that allow you to move on to another vendor if you are not happy with the services provided by the current one. Select a provider that offers a convenient standard annual termination facility as well as long-term price protection.
Another key aspect to consider is whether the cloud vendor meets compliance and security requirements. Your firm is accountable to staff members, customers, business partners, and regulators. Therefore, you should choose a provider that has deployed a technically sound and comprehensive security system. Map your security control needs such as availability, integrity, confidentiality, privacy, and accountability to the vendor’s capabilities. Ask the potential provider about the practices and systems they use to protect your confidential data. Do they meet general as well as industry-specific compliance and security regulations? Do they offer special measures to meet the unique security requirements of your specific industry? Get satisfactory answers to these queries before you make the investment.