Collaboration software enables your teams or departments to work closely together on specific projects or tasks, keeping all members in the loop and deadlines on track. You can store all relevant records, messages, files, and other information in one location and allow or control access to members. You can also keep communication open between employees, teams, and sections, and identify and arrest work relationship problems in the bud to ensure deliverables and schedules are met. Likewise, collaboration software enables groups to work together in real time even when separated by location, a must-have when you have global or cross-continental teams.
To select an appropriate SaaS provider you need to consider key criteria such as privacy and security, support and service, and transparency.
Find out if the vendor can be trusted with data security and privacy. Do they have systems in place to protect your private information and data? Find about the security procedures they use. This is an important aspect of a SaaS system that cannot be over-emphasized.
It is important that the provider provides dependable support to resolve any issues quickly. Ask your potential providers the following queries: Do they offer consulting and training services to help your staff members to use the solution effectively? Do they have an online support center that has helpful articles and training resources? What channels of support do they provide? Do they track problems till they are resolved? Is customer satisfaction measured?
Does the SaaS vendor conduct their business in a transparent and open manner? You can find out by requesting them for references you can contact. Talk to existing customers of the solution to learn about the quality of service provided. Does the vendor make public the algorithms they employ in the software? Ask these queries to find a SaaS provider whom you can trust with your sensitive customer and business data.