Collaboration software aids your teams or business units to work closely together on particular projects or activities, keeping all members updated and schedules on track. You can keep all relevant records, messages, files, and other information in one location and allow or manage access to users. You can also keep communication open between members, groups, and sections, and pinpoint and arrest work relationship problems in the bud to ensure deliverables and schedules are met. Likewise, collaboration software assists groups to work together in real time even when separated by geography, a must-have when you have worldwide or cross-continental teams.
Disaster recovery and security are two key aspects that need to be considered by SaaS buyers when analyzing potential vendors.
Many SaaS providers do not have a disaster recovery site. Therefore, ask the following questions to your shortlisted vendors: How do you test your disaster recovery processes? What is your recovery time? How often do you test? Do you have discrete infrastructure; are your main site and your disaster recovery site positioned in different geographical locations?
You need to be aware that many SaaS vendors do not use enterprise-grade infrastructure to deploy SaaS apps. Many programs have multiple providers. For instance, there may be a firewall provider, an Internet provider, and a few others too in the mix. If a concern rears up, there is a lot of finger-pointing. This problem is common with on-premise IT platforms. The solution is to minimize the number of vendors so that there is accountability to ensure they take responsibility about performance.
Ask the potential SaaS providers the following questions about security: Is your company SAS70 compliant? What security measures are used at your data centers? What security audits and guidelines does your company follow? Who manages access and identity management, web application firewalls, log file management, and network connectivity?
Needless to say, take your time to research thoroughly and get the answers to the above questions before you invest in an apt SaaS solution.