Collaboration software helps your teams or business units to work closely together on particular projects or tasks, keeping all members updated and schedules on track. You can keep all relevant records, messages, files, and other information in one location and allow or manage access to employees. You can also keep communication open between users, teams, and sections, and pinpoint and resolve work relationship issues in the bud to ensure deliverables and schedules are met. Likewise, collaboration software assists members to work together in real time even when separated by location, a must-have when you have worldwide or cross-continental teams.
First, be clear about the reasons why you wish to use a SaaS product. You should also have a good understanding of your existing infrastructure and business processes. This information will assist you to smoothly integrate the SaaS platform with your existing infrastructure without any problems.
The second consideration is a follow up to the first one. Ask yourself what you want the SaaS service to do for your company. Then, be clear about the functionality the system should have. For example, if you want enhanced data collaboration between different business departments you need a solution that can be accessed by multiple users. However, if you need a resourceful app that is similar to an on-premise platform, you need to invest in a SaaS product that can be accessed by only a few users at a time.
After you select a suitable vendor, do not sign a contract before you take a good look at the Service Level Agreement (SLA). The SLA will clearly define what the SaaS vendor is offering and the reparation they will pay if they do not deliver the agreed services. Read and understand the SLA thoroughly to know what you are getting into and to avoid problems later.