Collaboration software aids your teams or business units to work closely together on particular projects or activities, keeping all members in the loop and schedules on track. You can store all relevant records, messages, files, and other information in one hub and allow or manage access to employees. You can also keep communication open between employees, teams, and sections, and pinpoint and arrest work relationship problems in the bud to ensure deliverables and plans are met. Likewise, collaboration software aids groups to work together in real time even when separated by geography, a must-have when you have worldwide or cross-continental teams.
There are plenty of cloud-based SaaS programs available in the market and this makes it hard for a firm to select a suitable tool for their requirements. The first element to consider is usability. Be sure about the changes needed for your team’s procedures and workflow when you implement the software. Purchase a program that adapts to your processes and not the other way around.
The second functionality to consider is the user interface. It should be simple and easy to use so that your staff members get the hang of it quickly. Get them involved in the selection and usage process, and evaluate their daily needs to find a good fit. Make the users view the demos and try out the free trials and get their opinions.
The third important element is scalability. Select a solution that can grow with your business. Though many SaaS providers offer enterprise plans, these are expensive for a lot of firms. So, check if the product allows you to export your data and move on to another software if required. In fact, pick a provider that allows you to export your data as you can trust their honesty and they are the correct type of SaaS brands you should look to partner with.
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Main Functionality – rates the software’s ability to meet its main promise or USP.
Customization - Rates the software’s customization tools that allow the business to match the software’s functions to the business’ specific processes and current needs. Tools to watch include: custom reports; custom fields; custom business processes; logo insertions; and color palette choice.
Collaboration Features – rates the software’s functionalities that allow team members to work together, share documents, ideas and best practices. Includes tools such as: communication platforms (IM chat, VoIP, email, social media, phone); real-time features; attachment and association capabilities; and automatic task and contact associations.
Integration – rates the ability of the software to assimilate third-party applications and formats, especially popular productivity tools like Google Apps, Microsoft Office and Outlook and proprietary email apps. Also include connector apps that integrate the software to even more apps and APIs that allow developers to integrate their own apps to the software. May also include integration to older versions of the software.
Mobility – rates if the software has a mobile platform and which mobile OS it supports. Attributes to watch include: apps for iOS, Android, Windows Mobile, BlackBerry; mobile browser version; and specific mobile modules.
Ease-of-use – rates the level of difficulty in learning and using the software. Features to watch include: self-help tutorials; quick lookups; dashboard; drag-and-drop tools; intuitive behavior; search and data retrieval; formats and templates; and steps to perform a task.
Help & Support – rates the level of technical and customer support by vendor. Attributes to measure include: live support (chat); tickets; free and freemium support services; knowledge base support (PDF, recorded webinars, forum); and paid support plans.
Security – rates the software’s security infrastructure including the following features: enable/disable data access; password encryption; data backup; and official seals from reputable organizations that vouch for the software’s security.
Media Rating - averages the ratings by major review sites, such as: CNET, Gartner Vendor, MacWorld and PCMag.
We use our behavior-based Customer Satisfaction Algorithm™ to gather customer reviews, comments and opinions across a wide range of social media sites to help you make an informed buying decision.
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Our algorithm performs a wide-spectrum scan through all the most popular social media as well as blogs and websites to find customer reviews relevant to a specific product.
The behavior-based system collects all reviews that discuss a selected product filtering out comments and posts that do not feature a customer’s opinion about the product.
All gathered customer reviews are processed with a set of filters to extract key data from each review relevant to customer’s satisfaction including: detailed keywords analysis, social response signals and various meta data.
Collected data about users’ experience with the product are thoroughly analyzed using an algorithm that evaluates each processed factor as either positive or negative response from the customer.
After all partial data are analyzed and evaluated the system assigns a single customer satisfaction score to a product. It allows our users an easy and quick access to information on how many clients are satisfied with a product at the moment.