Collaboration software helps your teams or business units to work closely together on specific projects or activities, keeping all members in the loop and schedules on track. You can store all pertinent records, messages, files, and other information in one location and allow or manage access to employees. You can also keep communication open between users, teams, and business units, and pinpoint and arrest work relationship issues in the bud to ensure deliverables and plans are met. Likewise, collaboration software assists teams to work together in real time even when separated by location, a must-have when you have global or cross-continental teams.
Disaster recovery and security are two important aspects that need to be considered by SaaS purchasers when analyzing potential vendors.
Many SaaS providers do not have a disaster recovery site. Therefore, ask the following questions to your shortlisted providers: How do you test your disaster recovery procedures? What is your recovery time? How often do you test? Do you have dispersed infrastructure; are your main site and your disaster recovery site placed in different geographical locations?
You need to be aware that many SaaS providers do not use enterprise-grade infrastructure to deploy SaaS apps. Many programs have multiple providers. For instance, there may be a firewall provider, an Internet provider, and a few others too in the mix. If an issue rears up, there is a lot of finger-pointing. This problem is common with on-premise IT platforms. The solution is to decrease the number of vendors so that there is accountability to ensure they take responsibility about performance.
Ask the potential SaaS vendors the following questions about security: Is your organization SAS70 compliant? What security measures are used at your data centers? What security audits and guidelines does your company follow? Who manages access and identity management, web application firewalls, log file management, and network connectivity?
Needless to say, take your time to research thoroughly and get the answers to the above queries before you invest in a suitable SaaS system.