Collaboration software helps your teams or departments to work closely together on specific projects or tasks, keeping all members informed and schedules on track. You can keep all pertinent records, messages, files, and other information in one hub and allow or control access to users. You can also keep communication open between employees, groups, and departments, and pinpoint and arrest work relationship concerns in the bud to ensure deliverables and plans are met. Likewise, collaboration software helps groups to work together in real time even when separated by geography, a must-have when you have international or cross-continental teams.
To select an appropriate SaaS vendor you need to consider important criteria such as privacy and security, support and service, and transparency.
Find out if the provider can be trusted with data security and privacy. Do they have processes in place to protect your private information and data? Find about the security procedures they use. This is an important feature of a SaaS system that cannot be over-emphasized.
It is crucial that the vendor offers reliable support to resolve any problems quickly. Ask your potential providers the following questions: Do they provide consulting and training services to help your employees to use the solution competently? Do they have an online support center that has helpful articles and training materials? What channels of support do they provide? Do they monitor problems till they are resolved? Is customer satisfaction measured?
Does the SaaS provider conduct their business in a transparent and open manner? You can find out by requesting them for references you can contact. Talk to existing users of the solution to know about the quality of service offered. Does the provider make public the algorithms they employ in the software? Ask these questions to find a SaaS provider whom you can trust with your sensitive customer and business data.