Online community software enables your employees or departments to collaborate closely together on various projects or plans, keeping all contributors informed and work plans on the right track. It makes it effortless to control all vital information including messages, records, as well as other types of data from a single space and share it with other team members. You can also keep communication open between members, crews, or departments, and spot and arrest work relationship challenges in the bud, ensuring deliverables and plans are achieved. Additionally, online community software assists teams to collaborate in real time even when separated by geography, a key feature for those who have international or cross-continental teams.
The first and most important thing is to make certain the software is right for your organization’s requirements. Do not worry about the delivery method and pricing model and concentrate on getting the right solution. Second, you should invest some time to do proper research on the background of the vendor and the tool of the product. Otherwise, you may end up paying a high price if the platform proves to be a bad fit.
Another important thing is you should always peruse the contract and understand the terms and conditions. SaaS contracts are known for clever phrasing, so make sure you know what you are getting into. Do not get sapped into an evergreen contract. Be clear about the renewal terms as well as the notice time required to cancel the renewal.
You will be surprised to learn the gains you can earn by negotiating intelligently. SaaS software is a competitive market and providers will be willing to provide you a price reduction to earn your business and continue it. Make use of this opportunity to save some money. Realize that the teaser rate is offered only for a short period. Learn about the total price you need to pay after the initial discount ends. Also, compute the long-term price to know what you are getting into.
We use our unique SmartScore™ system to evaluate all the products listed to help you get the best possible application. The total score comprises of the following elements (% show how much each component affects the final score):
Hover over the element to learn more about our ratings.
Main Functionality – rates the software’s ability to meet its main promise or USP.
Customization - Rates the software’s customization tools that allow the business to match the software’s functions to the business’ specific processes and current needs. Tools to watch include: custom reports; custom fields; custom business processes; logo insertions; and color palette choice.
Collaboration Features – rates the software’s functionalities that allow team members to work together, share documents, ideas and best practices. Includes tools such as: communication platforms (IM chat, VoIP, email, social media, phone); real-time features; attachment and association capabilities; and automatic task and contact associations.
Integration – rates the ability of the software to assimilate third-party applications and formats, especially popular productivity tools like Google Apps, Microsoft Office and Outlook and proprietary email apps. Also include connector apps that integrate the software to even more apps and APIs that allow developers to integrate their own apps to the software. May also include integration to older versions of the software.
Mobility – rates if the software has a mobile platform and which mobile OS it supports. Attributes to watch include: apps for iOS, Android, Windows Mobile, BlackBerry; mobile browser version; and specific mobile modules.
Ease-of-use – rates the level of difficulty in learning and using the software. Features to watch include: self-help tutorials; quick lookups; dashboard; drag-and-drop tools; intuitive behavior; search and data retrieval; formats and templates; and steps to perform a task.
Help & Support – rates the level of technical and customer support by vendor. Attributes to measure include: live support (chat); tickets; free and freemium support services; knowledge base support (PDF, recorded webinars, forum); and paid support plans.
Security – rates the software’s security infrastructure including the following features: enable/disable data access; password encryption; data backup; and official seals from reputable organizations that vouch for the software’s security.
Media Rating - averages the ratings by major review sites, such as: CNET, Gartner Vendor, MacWorld and PCMag.
We use our behavior-based Customer Satisfaction Algorithm™ to gather customer reviews, comments and opinions across a wide range of social media sites to help you make an informed buying decision.
Hover over the shapes to learn more
Our algorithm performs a wide-spectrum scan through all the most popular social media as well as blogs and websites to find customer reviews relevant to a specific product.
The behavior-based system collects all reviews that discuss a selected product filtering out comments and posts that do not feature a customer’s opinion about the product.
All gathered customer reviews are processed with a set of filters to extract key data from each review relevant to customer’s satisfaction including: detailed keywords analysis, social response signals and various meta data.
Collected data about users’ experience with the product are thoroughly analyzed using an algorithm that evaluates each processed factor as either positive or negative response from the customer.
After all partial data are analyzed and evaluated the system assigns a single customer satisfaction score to a product. It allows our users an easy and quick access to information on how many clients are satisfied with a product at the moment.