What is Enterprise Social Networking Software?

Project team members can use enterprise social networking software to work closely together on group activities and tasks. The system can keep all users updated on the latest developments. The main advantage is you can store all project materials and files in a secure hub and share access to users as required. The software can help team members to communicate effectively and you can spot potential issues early and nip them in the bud. Enterprise social networking software is ideal for teams with members in multiple geographical locations as they can utilize the solution to communicate and collaborate seamlessly from wherever they are based. To know more about this type of software, we suggest you read about the top rated apps in this category, and pay special attention to the current front-runner Clarizen.

Most Popular Enterprise Social Networking Software

Clarizen

Our Score 9.5

User Satisfaction 100%

Award-winning social collaboration and powerful project management software to build high-performance teams & achieve operational excellence. Read Reviews

eXo Platform

Our Score 9.4

User Satisfaction 99%

A winner of 2015 Exceptional Customer Support Award. eXo is an excellent open source social networking solution that is also built as a collaboration tool. Read Reviews

Slack

Our Score 9.0

User Satisfaction 96%

Slack is a messaging app that brings all your communication together in one place. It offers real-time messaging, archiving and search for modern teams. Read Reviews

Noodle Intranet

Our Score 8.0

User Satisfaction 100%

Noodle is social intranet software that provides organizations the ability to collaborate on projects and share ideas within a single secure site. Read Reviews

How To Choose The Best Enterprise Social Networking Software

Enterprise social networking has given employees in the business world a whole new dimension, as it has inspired them to use a new skill for business purposes: social networking. The phenomenon has gone all the way from entertaining to irreplaceable, and has prescribed social media platforms with a new role to keep organizations and customers connected. This being said, Facebook and Twitter are no longer your after-work activities: they are the core of your online business processes.

The process of introducing the best enterprise social networking software in the office is gaining steam outside consumer space, and the rationale ought to be prescribed both for its internal and external connecting power. Internally, social applications enable employees to collaborate and get access to knowledge and materials, while externally it improves business connections both with customers and potential partners in the ecosystem. Eventually, every company will have to implement the best Enterprise Social Networking software for enterprises and SMBs  in order to benefit from communication opportunities.

What Is Enterprise Social Networking Software?

Enterprise Social Networking refers to taking advantage of social relations between people with similar business activities/interests. It is either an external business networking service which modifies companies’ intranets, or an integrated part of their classic communication and project management platforms.

How to Choose the Best Enterprise Social Networking System

Regardless of whether you’re thinking to invest in such a system for the first time or to upgrade your current one, there will be a variety of amazing platforms to choose from. While having the right to choose is usually a good circumstance, it can be equally confusing for business owners who didn’t prepare to look for one. So, how should you prepare?

The core of your preparation should be to consider the size of your company. Each platform out there caters for a different type of business, meaning that large international corporations can’t use one that is suitable for startups with less than 30 people. In addition, you should prepare a list of essential requirements and expectations, and settle for nothing less than a platform which can respond to them.

Get to know each product with free trial

We recommend you start by registering for the free trial plans offered by leading vendors to get a chance to try out the features at no cost. This will help you learn about the strengths and drawbacks of each individual software. Here is a list of the apps that have received an impressive SmartScore and Customer Satisfaction Rating in the enterprise social networking software category: Clarizen reviews, eXo Platform,  Slack, Noodle Intranet,  Zoho Connect, and Igloo Software.

Targeted Businesses

  • Small businesses use the software to help employees collaborate across locations and departments.
  • Medium-sized companies connect, compete, and achieve using the solution.
  • Large enterprises like DHL, Shell, Capgemini, and 7-Eleven are also major users of the software.

Top Vendors

  • Clarizen: Clarizen combines robust project management with quality social collaboration to enable your team to execute ideas productively.
  • eXo Platform: eXo Platform offers a wide range of collaboration tools integrated around a social layer.
  • Slack:  Slack is a messaging application that brings all your communication together in one place. It offers real-time messaging, search, and archiving for modern teams.
  • Zoho Connect: Zoho Connect offers an enterprise social network that enables users to connect with their colleagues and share ideas.
  • Igloo Software:  Igloo Software provides a web-based intranet solution that helps teams manage their projects, workflows, and resources.

Types of Enterprise Social Networking Software

  • Enterprise microblogging – Users can start conversations, create polls, share news, files, and links, and view and reply to posts from colleagues.
  • Mobile apps – Full-featured apps for Android, iOS, Windows Phone, and Blackberry with real-time updates and notifications.
  • Instant messaging and group chat – You can chat 1-to-1 with a team member or group chat will all the project members at once.
  • Blogs, Wikis, and Posts – You can create and collaboratively edit web pages using a WYSIWYG editor.
  • Video conferencing – You can participate in a video conference using your computer’s webcam and microphone.

Key Features of Enterprise Social Networking Software

The truth is that almost every company needs a different set of features depending on its scale or industry, but there is still something we could wrap up as being the ‘compulsory package’ for every business:

Social Dashboards: Dashboards are the cornerstone of your intranet communication, being the start up page from where you get to contact all team members, share files, and discuss different topics. The crisp interface organizes information in a comprehensive way, resembling a social newsfeed where you get to follow all updates that matter to you.

The ‘People’ section: This section plays the role of a contact book where information regarding internal/eternal parties of interest is synchronized straight from social networks. You will be able to see personal data, skills, history of social activities, group participation, and many other hints available to the social community.

Content creation: A good ESNS lets you create content on dot – an invaluable feature for teams that used to switch between channels to create pages and share spreadsheets. Information is visible and regularly updated, instead of staying hidden in private inboxes.

Comments and tagging support: To start, you should be able to follow tags and comments, and add one of yours straight from your ESN app. A search filter for capturing particular comments and tags could be even more handy.

Integration and mobile-friendliness: An ESNS has to function in harmony with your existing social infrastructure, meaning that you won’t have any trouble integrating it with your CRM, HR, ERP, or other system. Advanced platforms even offer out-of-the-box integrations, such as the one with Salesforce.com or Microsoft SharePoint.

At the same time, you have to look for a tool that can be accessed and used from multiple devices, in order to contact peers, share information, and follow updates wherever you are.

Performance improvement features: The presence and quality of these features depends on the creativity of developers, and it is exactly where ESNSs start being different from each other, and how they focus on a particular industry. Depending on the needs of your business, you can look for a program with multi-selection activities, idea voting, talent mentoring, local development support, etc.

Benefits of Enterprise Social Networking Software

For the sake of truth, enterprise networking systems are not exactly affordable, and you have to use a large portion of your marketing budget to cover the expense of getting one. Still, if you sit down and re-evaluate the goals of your business, you will most probably conclude that using an ESNS with its full potential is a good fit for your growth, profitability, and quality relationships. What we’re trying to say here is that a good ESNS is more likely to save your money, than to waste it.

Let’s check the compelling benefits:

Cost-effectiveness: As we already pointed out, an enterprise social networking system is supposed to be cost effective. There will be a certain portion of your budget that has to be invested in the tool, but the tool itself will open an endless sea of possibilities to enhance your relationships: instead of wandering across platforms to see who contacted you or where you’ve been mentioned, you’ll have a virtual organizer to take the workload off your shoulder.

Developing optimization: Social networks are growing and developing, and so is your need to keep up with latest trends and obtain competitive advantage. It is an area where you’re just not allowed to relax, and where thereof ESNSs become the most handy.

As a business holder nowadays, you’re not only supposed to respond to customers’ expectations, but to exceed them repeatedly. The entire machinery of developing social networks, competing companies, and eager-to-know customers shapes the more and more demanding list of optimization expectations. Being completely honest, your role has nothing to do with creating trends any more – you need to learn how to be influential in the market.

A whole new level of customer support: Social networking software is usually packed with well-built and fine-tuned support, meaning that you get to consult experienced and knowledge-loaded professionals when building a social networking strategy. In fact, the best among them will stay agile and anticipate issues to contact you when necessary. Reaching out to them should be as simple as possible, such as live chat or a 24/7 phone line.

Improved relationship with customers: As you already know from personal experience, the mere fact of being there and providing services on multiple platforms can do miracles for your reputation and trustworthiness. Customers find the experience of being able to contact you invaluable, and it is usually the fact that you’re featured on multiple locations that convinces them to use your services. Reaching out to the audience is good for building potential partnerships, attracting investors, and other parties that may be interested in what you’re doing.

Improved internal communication: Purchasing an internal communication system means providing employees with a full-featured collaboration platform where they won’t be distracted by out-of-schedule activities. As an admin, you will be able to monitor that communication and to discover critical issues before they even happen.

A variety of great features: ESNSs are robust with advanced features for managing your brand, most of them related to processing quality, improved productivity, reliability, and daily processes you need to take care of.

Typical pricing

As we already indicated, ESNSs are a meaningful investment, and just until recently businesses were required to spend tens of thousands each month to cover licensing fees. It was mostly because ESNSs were available only on SaaS basis (and therefore hosted by the vendor). Nowadays, many producers have moved to the cloud and simplified plug-in connections and data storage, which has had an important role in lowering their head-spinning prices.

Licenses are usually associated with the number of users you want to include in the system, the same as the volume of social networking you’re planning to follow, the location, and the expectations of your business. Vendors usually offer monthly licenses, or an annual contract which can save costs in the long run.

All Enterprise Social Networking Software Reviews

Product name:
Category:
Smart
Score:
Price:
User
Satisf.
Support:
9.0
$6.67
96%
Tickets
8.8
by quote
99%
Email
8.5
$5.00
94%
Training
8.2
$6.00
99%
Training
8.1
$49
100%
Training
7.9
$4
100%
Tickets
9.4
$5
99%
Live support
8.0
$100
100%
Email
7.5
free
100%
Phone


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Our Score Read More

Our review platform employs our proprietary SmartScore™ algorithm to examine all the software in the Collaboration Software category so that we can help you decide on the best possible app. It analyzes the following aspects: individual features, collaboration possibilities, custom elements, integrations with other services, intuitiveness, customer support, security, mobile support, scores in other media. As of now, Wrike is the leader in this category and is recommended by our experts. Following thorough examination it got the best results among its competitors and our reviewers strongly suggest that you consider it as one of the choices for your business.

User Satisfaction Read More

A summary of total user satisfaction with the service in the Collaboration Software category based on our unique algorythm that finds user reviews, comments and opinions across a broad range of social media sites to help you make an informed investment choice.

100%

99%

96%

99%

99%

94%

97%

99%

100%

100%

Pricing Read More

Every vendor in the Collaboration Software category will offer a different group of pricing packages for its app and each plan will include a different group of features. Below we list the overal pricing for the cheapest package provided for each service. Keep in mind that advanced features may have an extra cost.

$30

$5

$6.67

$2.50

by quote

$5.00

$49

$6.00

$3

$15

Devices Supported Read More

An analysis of what kind of devices and operating systems are supported by the listed B2B tools in the Collaboration Software category, including mobile platforms and web-based solutions.

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Laguages Supported Read More

Learn what languages and countries are served by the popular B2B solutions in the Collaboration Software category, including solutions aimed at international markets and prepared for multi-cultural teams of employees.

USA

UK

Canada

International

China

Germany

India

Japan

Spain

France

Russia

Pricing Model Read More

Find out what pricing packages are supported by the vendors in the Collaboration Software category to check which one suits your business preferences and budget best. Be aware that some apps can support free or freemium accounts for you to try out first.

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

Customer Types Read More

A brief look at what types of customers a specific B2B platform in the Collaboration Software category is designed for, from small businesses and non-profits to large enterprises.

Small Business

Large Enterprises

Medium Business

Freelancers

Deployment Read More

A summary of what styles of product deployement are supported by every B2B vendor in the Collaboration Software category. Although most of modern SaaS solutions are cloud-hosted certain solutions may offer an on-site deployment model as well.

Cloud Hosted

On Premise

Open API