Collaboration tools are there to assist your employees or teams to cooperate on various projects and assignments, ensuring all members are up-to-date and that all schedules are met. You can keep all applicable records, messages, files, and other information in one hub, and allow or control access to employees. You can also keep communication open between members, teams, and departments, and spot and resolve work relationship issues in the bud to ensure deliverables and schedules are met. Likewise, top quality collaboration software solutions enable teams to work together in real time even when separated by location, a must-have when you have international or cross-continental teams.
Picking a an appropriate SaaS program from the numerous good quality platforms out there can be a difficult task. To help you, we have created this quick briefing. Find out if the SaaS vendor offers the following benefits:
Reduced Cost: Most SaaS solutions are pay as you go, and you don’t have to worry about extra expenses for software maintenance or IT resources, upfront licensing fees, or in-house IT staff.
Fast Set-up Time and Minimized Risk: You should be able to deploy the SaaS solution quickly and easily. Make use of the free trial to understand if the app fits your needs. If you choose a wrong solution, you can bail out effortlessly with minimum losses.
Customization and Integration: Pick a vendor that offers a wide range of software packages and modules. You should be able to pay only for the tools you use to meet the current needs of your organization.
Security and Control: The system should provide robust security. Choose a vendor whose databanks are more secure than those in your office to maximize the benefits.
The Infrastructure: The vendor should provide the necessary infrastructure so that you need not host anything in-house or need the support of internal IT resources.
Web Access: Your staff members should be able to access data anywhere, anytime. To help them be industrious on the go, choose a provider that offers mobile apps that are compatible with widely used operating systems.
Consider all the six important elements mentioned above to choose the perfect solution for your needs.
We use our unique SmartScore™ system to evaluate all the products listed to help you get the best possible application. The total score comprises of the following elements (% show how much each component affects the final score):
Hover over the element to learn more about our ratings.
Main Functionality – rates the software’s ability to meet its main promise or USP.
Customization - Rates the software’s customization tools that allow the business to match the software’s functions to the business’ specific processes and current needs. Tools to watch include: custom reports; custom fields; custom business processes; logo insertions; and color palette choice.
Collaboration Features – rates the software’s functionalities that allow team members to work together, share documents, ideas and best practices. Includes tools such as: communication platforms (IM chat, VoIP, email, social media, phone); real-time features; attachment and association capabilities; and automatic task and contact associations.
Integration – rates the ability of the software to assimilate third-party applications and formats, especially popular productivity tools like Google Apps, Microsoft Office and Outlook and proprietary email apps. Also include connector apps that integrate the software to even more apps and APIs that allow developers to integrate their own apps to the software. May also include integration to older versions of the software.
Mobility – rates if the software has a mobile platform and which mobile OS it supports. Attributes to watch include: apps for iOS, Android, Windows Mobile, BlackBerry; mobile browser version; and specific mobile modules.
Ease-of-use – rates the level of difficulty in learning and using the software. Features to watch include: self-help tutorials; quick lookups; dashboard; drag-and-drop tools; intuitive behavior; search and data retrieval; formats and templates; and steps to perform a task.
Help & Support – rates the level of technical and customer support by vendor. Attributes to measure include: live support (chat); tickets; free and freemium support services; knowledge base support (PDF, recorded webinars, forum); and paid support plans.
Security – rates the software’s security infrastructure including the following features: enable/disable data access; password encryption; data backup; and official seals from reputable organizations that vouch for the software’s security.
Media Rating - averages the ratings by major review sites, such as: CNET, Gartner Vendor, MacWorld and PCMag.
We use our behavior-based Customer Satisfaction Algorithm™ to gather customer reviews, comments and opinions across a wide range of social media sites to help you make an informed buying decision.
Hover over the shapes to learn more
Our algorithm performs a wide-spectrum scan through all the most popular social media as well as blogs and websites to find customer reviews relevant to a specific product.
The behavior-based system collects all reviews that discuss a selected product filtering out comments and posts that do not feature a customer’s opinion about the product.
All gathered customer reviews are processed with a set of filters to extract key data from each review relevant to customer’s satisfaction including: detailed keywords analysis, social response signals and various meta data.
Collected data about users’ experience with the product are thoroughly analyzed using an algorithm that evaluates each processed factor as either positive or negative response from the customer.
After all partial data are analyzed and evaluated the system assigns a single customer satisfaction score to a product. It allows our users an easy and quick access to information on how many clients are satisfied with a product at the moment.