Collaboration tools are created to help your employees or teams to cooperate on various projects and assignments, making sure all users are up-to-date and that all schedules are met. You can keep all pertinent records, messages, files, and other information in one hub, and allow or control access to users. You can also keep communication open between users, teams, and sections, and identify and resolve work relationship problems in the bud to ensure deliverables and deadlines are met. Likewise, top rate collaboration software tools assist teams to work together in real time even when separated by geography, a must-have when you have global or cross-continental teams.
Disaster recovery and security are two key factors that need to be considered by SaaS buyers when analyzing potential providers.
Many SaaS vendors do not have a disaster recovery site. Therefore, ask the following questions to your shortlisted vendors: How do you test your disaster recovery procedures? What is your recovery time? How often do you test? Do you have dispersed infrastructure; are your main site and your disaster recovery site placed in different geographical locations?
You need to be aware that many SaaS vendors do not use enterprise-grade infrastructure to install SaaS apps. Many programs have multiple providers. For example, there may be a firewall provider, an Internet provider, and a few others too in the mix. If a concern rears up, there is a lot of finger-pointing. This problem is common with on-premise IT platforms. The solution is to minimize the number of providers so that there is accountability to ensure they take responsibility about performance.
Ask the potential SaaS providers the following questions about security: Is your organization SAS70 compliant? What security measures are used at your data centers? What security audits and principles does your firm follow? Who manages access and identity management, web application firewalls, log file management, and network connectivity?
Needless to say, take your time to research methodically and get the answers to the above questions before you invest in an appropriate SaaS product.