Collaboration tools are designed to assist your team members or departments to cooperate on various projects and tasks, ensuring all users are up-to-date and that all schedules are met. You can keep all applicable records, messages, files, and other information in one location, and allow or control access to users. You can also keep communication open between members, teams, and sections, and pinpoint and resolve work relationship concerns in the bud to ensure deliverables and plans are met. Likewise, best collaboration software solutions assist groups to work together in real time even when separated by location, a must-have when you have international or cross-continental teams.
Disaster recovery and security are two important elements that need to be considered by SaaS buyers when analyzing potential providers.
Many SaaS providers do not have a disaster recovery site. Therefore, ask the following queries to your shortlisted providers: How do you test your disaster recovery processes? What is your recovery time? How often do you test? Do you have discrete infrastructure; are your main site and your disaster recovery site placed in different geographical locations?
You need to be aware that many SaaS vendors do not use enterprise-grade infrastructure to install SaaS apps. Many solutions have multiple providers. For instance, there may be a firewall provider, an Internet provider, and a few others too in the mix. If a problem rears up, there is a lot of finger-pointing. This issue is common with on-premise IT applications. The solution is to minimize the number of providers so that there is accountability to ensure they take responsibility about performance.
Ask the potential SaaS providers the following queries about security: Is your firm SAS70 compliant? What security processes are used at your data centers? What security audits and principles does your firm follow? Who manages access and identity management, web application firewalls, log file management, and network connectivity?
Needless to say, take your time to research carefully and get the answers to the above queries before you invest in an apt SaaS product.